During these challenging times, we send you and your families our best wishes.

Having supported Macs for over 30 years it has taught us that Mac issues do not respect lockdowns or global pandemics, they just happen regardless.

At Dejac we are determined to maintain our high standards of support to the Mac business community whilst abiding by the UK government’s social distancing guidelines. This can be achieved in several ways including helpdesk Mac support, remote consultancy and doorstep collections for repairs.

Please get in touch if there is any Mac issue you would like us to address on 01494 809551 or [email protected]

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Article 2 - Is wasn't my fault Boss!

I am always amazed at the number of clients that come to me with a potential data loss issue and expect me to wave a magic wand and restore their Mac back to exactly as it was prior to the disaster. Sadly as we all know, life doesn't work like that.

I was with a new client a few weeks ago and they wanted to backup their 2011 iMac. After a brief discussion about TimeMachine (which is built into every Mac) the client remembered they had a portable hard drive in a drawer and when we plugged it in TimeMachine revealed that the last backup was back in 2013. Thankfully this wasn't an issue as there had been no serious data loss between 2013 and 2016, but it got me thinking. At least we were having a discussion about backing up the Mac and today the client is now fully configured with a suitable backup strategy going forward and aware of how to monitor it.

You will only be able to restore the data that was backed up last. If you haven't got a backup (or it is too historic) then there will be nothing useful to restore.

So whose responsibility is it to backup? Or to put it another way "whose data is it?" Whose has got a vested interest in that data?

It is firstly the end-users responsibility to ensure the backup executes frequently and that the correct information is being backed up. They are using the Mac 7-8 hours a day, they have the opportunity to spend all of 5 seconds to check the backup log and react accordingly. If there is no backup happening on their Macs they should be asking the business owner why not and if there is a backup in place they should be familiar with the software used, how to check that the correct data is selected for backup and that the backup has executed regularly.

Secondly, it falls on the Business Owner to ensure that the end-user has the time and resources to back their Mac up. This would typically be done by providing suitable hardware, software and training to facilitate a backup or by dictating a policy as to where critical data should be saved (eg a server) that is being backed up. Where there is a number of networked Macs to be backed up it may be prudent for the business owner to employ the services of a company such as Dejac to provide the neatest solution for backing them all up. The business owner should review their backup strategy every 9 months as new versions of software are released and different solutions come onto the market all the time.

Most backup solutions provide an instant visual icon to show the backup status. TimeMachine and CrashPlan have a dedicated icon in the main menu bar, whilst Carbon Copy Cloner and other will send you an email each time the backup executes. I am a big fan of getting backup notifications in front of as many eyeballs as possible so that someone within an organisation will react when the backup starts failing.

If you are paying specifically for a backup service then you should insist that the provider shows you that it is being backed-up regularly. Dejac resells the CrashPlan Off-site backup solution and monitors the daily emails on behalf of its clients frequently and reacts when we see a backup failing.

Please don't make assumptions that your Mac is being backed-up as this could come back to haunt you at some point in the future.

Our next article will look at the various options of backup methodology you use depending on the type of misfortune that may befall your device.